Frequently Asked Questions

If you don’t find your answer here, please send us a message Here

We ship Monday – Saturday.  Orders placed before 5pm are shipped the next business day. Typically shipping take 3-5 business days to arrive to you.  


Once your order is placed an account is created for you.  You can login to your account to find your shipping tracking number.

Also, once orders are shipped an email is sent with your tracking number. You can find your tracking number in your email.  

If you place an order on Saturday or Sunday your order will be shipped on Monday.  The only instance where your order will not be shipped on Monday is if Monday falls on a holiday.  In that case your order will be shipped on the next business day.

Sample orders do not come with tracking as they are shipped regular first class mail.


What goes into your jar of 

Yuthful Skn’s Rejuvenating Face Butter?

Plant Regeneration Evening Primrose Extract, Olive Oil & Eggplant Extract

Bumble Bee Richness The Finest Nectar from Queen Bee Royal Jelly,

Bee Pollen, Bee Wax and Honey (Locally Sourced Family owned Honey Bee Farm In Georgia, USA)


Return request must be within 14 days of delivery confirmation.

1. Please email returns@jtn.ojr.temporary.site with your ‘order number’ in the subject line, to initiate a return. Include reason for return and photo of product. 

or complete this form

    2. The return shipping fee is $10 (USD)

    3. Please note that refunds are issued in the currency used to place the order regardless of fluctuations in exchange rate.

    4. Upon receipt of your return, we will confirm your refund via email. Please note that taxes will be refunded along with the items you sent back; however, duties will not be refunded.

    5.  Returned products are weighed to determine how much product has been used.

    If you have any further questions, please email customerservice@jtn.ojr.temporary.site.

    LATE RETURNS

    Any item returned more than fifteen days after return request is approved is not eligible for a refund.

    WHAT IS YOUR EXCHANGE POLICY?

    EXCHANGES

    We do not accept exchanges

    I RECEIVED A DAMAGED PRODUCT. HOW SHOULD I PROCEED?

    If there is an issue with an item, please let our Customer Experience team know by sending an email to customerservice@jtn.ojr.temporary.site as soon as possible. We will resolve any problems as quickly as we can. A photo of the damaged item is required. Please include as many details as possible.  Your order number must be in the subject line. 

    DO I PAY FOR RETURNS?

    Yes, return shipping fees—which will be deducted from your refund—are USD$10 

    HOW CAN I TELL WHEN YOU HAVE RECEIVED MY RETURN?

    A confirmation email will be sent to you as soon as your return has been processed.  You can also use the return tracking number to follow your return through to delivery to our office.

    CAN I RETURN MERCHANDISE I PURCHASED AT YOUR POP-UP SHOP?

    All pop-up shop sales are final sale. We are not able to accept returns on any of these purchases.

    MY RETURN HAS BEEN INCORRECTLY REFUNDED. HOW SHOULD I PROCEED?

    We’re sorry if we’ve made a mistake processing your return! If you were expecting a refund and were not refunded the full amount, it may be because we do not refund delivery, shipping, and handling costs. Please contact customerservice@jtn.ojr.temporary.site with any questions or concerns.  Your order number must be in the subject line. 

    Some of the products we sell are shipped directly by the vendor. If this is the case, you will find this information on the item’s product page, in the “Shipping & Returns” dropdown menu, along with information about the return policy for that item. Please note that if your item is shipped from the vendor, we will share the shipping and contact information you provide at checkout with that vendor so that they can complete your shipment.


    Yuthful Skin is a high performance natural skincare company dedicated to skin 30 +.  We’re a clean beauty brand. 


    Our preferred contact method is via email:

    Customer Service: customerservice@jtn.ojr.temporary.site

    Returns: returns@jtn.ojr.temporary.site

    Business inquiries: mail@jtn.ojr.temporary.site


    Good. Clean. Skincare.

    Would you believe us if we told you Yuthful Skin was whippped up in my kitchen over 25-years ago? With all of natures raw talent at correcting our skin, you probably wonder how we’ve kept this secret for so long. 

    Trust us; it’s been BREWING & READY to tantalize your glow up. 

    Let’s hop back to the beginning.

    Our journey began with ‘Kitchen Science & Bio Hacking’ with brand founder Fatima فاطمة.

    Before Yuthful Skin was even a thought to be a brand.  It simply solved my problem with dull,  tired skin in need of restoring after childbirth.

    No Toxins. No Nasties. No Yuckies.

    Since creating our founding formulas’ over 25-years ago, we’ve stuck to our promise. High-performance clean  skincare formulas, designed from potent natural ingredients and only ever natural preservatives.